Questions and answers

Check the official licensing register maintained by the national regulator, or our directory of licensed operators compiled from it. If the operator and its exact domain are not listed, the site is not authorised to offer games of chance in this country.

No. Only a license issued by the national regulator authorises an operator to serve players here and binds it to the local player-protection rules, including the self-exclusion register and binding limits.

There is no guarantee that winnings will be paid, no supervision of game fairness, no enforceable limits or self-exclusion, and no authority to turn to in a dispute. Your personal and payment data are also unprotected by local rules.

Licensed operators must offer them to every player, and several limits must be actively set or acknowledged before play begins. Lowering a limit always takes effect immediately; raising one only after a statutory waiting period.

One entry in the national register blocks registration, login and deposits at every licensed operator at once. Entry is free; removal is only possible after the chosen minimum period and at your explicit request. See the gaming limits guide for details.

A clearly visible button on every licensed gambling site that instantly ends your session and blocks your account for 48 hours. It cannot be reversed early and requires no justification.

Verify age and identity, honour the self-exclusion register, offer binding limits, display session time, provide the panic button, keep player funds separate, and present clear game rules and payout information. Breaches can cost the operator its license.

First use the operator's official complaint procedure. If the outcome is unsatisfactory, you can escalate the matter to the national regulator, which supervises license holders.

Age and identity verification is a legal requirement that protects minors and enforces the self-exclusion register. Licensed operators must process this data under European data-protection law.

No. The register is not public. Operators only receive a yes/no answer when checking whether an account may be opened or a deposit accepted.

The free, anonymous helpline 800 000 000 operates daily and advises both players and relatives. Online chat and e-mail counselling are also available — see support and help.

Outpatient and residential treatment for gambling disorder is covered by public health insurance, and accredited debt-advice centres help free of charge.