I want to help someone who may have a problem
Relatives are usually the first to notice — and they need support too. Here is how to recognise the signs, open the conversation and find professional help, even if the person is not ready yet.
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Recognizing warning signs in someone close
No single sign proves a problem, but several appearing together deserve attention.
- Unexplained money shortages, borrowing or missing valuables
- Secrecy about time spent online or on the phone
- Mood swings tied to wins and losses
- Withdrawing from family life, work or studies
- Promises to stop that never hold for long
How to talk to a person who gambles
Conversations work better without blame. Choose a calm moment, describe specific situations rather than character, and offer one concrete next step.
What helps
- Speaking about your own worry: "I am concerned because…"
- Suggesting one small step, such as calling the helpline together
- Agreeing on transparent household finances, calmly and openly
What does not help
- Ultimatums and accusations during an argument
- Paying off gambling debts without any agreement
- Expecting the problem to resolve itself
Where to seek professional help
You can seek counselling for yourself even if the person who gambles refuses help — specialists advise relatives independently.
Helpline and online chat
First advice and preparation for the conversation at home. Free and anonymous.
Family counselling
Addictology clinics offer sessions for relatives, covered by public health insurance.
Debt advice
Accredited centres help untangle gambling-related debt free of charge.
See also support and help and the self-exclusion register.
Help map and helpline
Free, anonymous, daily — for relatives as well as players. If you prefer to meet in person, the help map lists counselling services in every region.