Support and help
Whether you are worried about your own play or about someone close to you, free and confidential help is available. Reaching out early makes every next step easier.
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Helpline and immediate assistance
Free of charge, anonymous, available daily. Trained counsellors advise players and relatives alike — about limits, self-exclusion, debt and treatment options. You do not need to prepare anything; just call.
Phone
Daily, including weekends. Calls are free from all national networks.
Online chat
Anonymous text counselling for those who prefer writing to calling.
E-mail counselling
A considered written reply from a specialist, usually within a few days.
I want to help someone close to me
Relatives are often the first to notice a problem — and they need support too. Counselling services advise family members independently, even if the person who gambles is not ready to seek help yet.
- Talk to a counsellor first to prepare for the conversation at home.
- Protect household finances: separate accounts, agreed spending oversight.
- Learn how the self-exclusion register works and how entry is requested.
- Look after your own wellbeing — support groups for relatives exist as well.
I want to check whether I have a problem
Anonymous self-assessment
Five questions based on recognised screening tools. Nothing is stored; the result is guidance, not a diagnosis.
Go to the self-assessmentPrefer to talk it through?
A counsellor on the helpline can walk through the same questions with you and explain what the answers suggest.
Call 800 000 000Counselling and treatment services
Help is organised in steps — most people start with the helpline or an outpatient consultation. All services listed here are professional, confidential and independent of gambling operators.
| Service | What it offers | Cost |
|---|---|---|
| Helpline and online chat | First advice, crisis support, referral to local services | Free |
| Outpatient addiction clinics | Individual therapy, group programmes, family counselling | Covered by public health insurance |
| Residential treatment | Intensive programmes for severe gambling disorder | Covered by public health insurance |
| Debt counselling | Help with consolidating and managing gambling-related debt | Free at accredited advice centres |
Online tools and self-help resources
Spending diary
A simple template for recording every deposit and session — the honest picture is often the turning point.
Download the template →Blocking software
Independent tools that block gambling sites and apps on your devices, complementing the official self-exclusion register.
Overview of blocking tools →Self-help programme
A structured online course for reducing or stopping gambling at your own pace, with optional counsellor support.
About the programme →